Frequently Asked Questions & Policies

We accept no liability for any accidents, personal injuries or loss of property while our equipment is in use. 

Please provide direct adult supervision to all children if they will be in the room during the slumber party setup. This is to keep everyone safe as things are moving around! We also ask that you please ensure there any furry friends are not in the party space during set up or pick up. 

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We use inflatable air mattresses as beds. The United States Consumer Product Safety Commission advises adults to never let a child under the age of 15 months on inflatable air mattresses as doing so poses a risk of suffocation to the infant. Please ensure no children under the age of 15 months are sleeping on the slumber party air mattresses. 

Please clear the room you want your slumber party set up in prior to our arrival. Our team is not responsible to help move furniture to clear the space for your event rental. Please note that our slumber party tents are about four feet wide and house a twin sized air mattress in them. 

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For best safety practices, we ask that you ensure direct supervision to any child if they will be in the slumber party space during set up.

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Please ask each guest to bring a sleepover pillow for additional sanitization purposes (everything we provide is washed and sanitized between parties). 

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PETS: We adore our furry friends! We ask that you ensure they are not in the slumber party space during set up or pick up, this is for their safety as we move things around, and for an efficient party set up. Please ensure that the party space is clear of pet hair prior to our arrival! 

Your 50% party deposit fee is non-refundable. If in the unforeseen case of an emergency, we must cancel your party date, you will receive a refund of your deposit. This is the only circumstance in which the deposit is refunded and we will provide notification in the unlikely circumstance that this occurs. 

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Your party date is not confirmed until the 50% deposit is made. 

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Once the deposit is paid, be mindful that your remaining party balance must be paid in full no less than 7 days prior to your party date. If it is not paid by this time, your party may be subject to cancellation without a refund on any amount paid toward the party, including the initial deposit. 

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If one of your party guests cancels within the 24 hours prior to your party set up, please be aware that we do not offer refunds per guest tents. Our set up time is 11 am, unless another time has been communicated and agreed upon with a client. 

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Please use our cancellation policy as a measure to ensure notification to us of any party changes or cancellations as soon as you are able. We understand that life happens, and are always happy to reschedule your party to another date based on our availability calendar at that time. As a small business, we work hard to sanitize, wash, and disinfect all linens and party inventory, then carefully storing and loading it to be delivered in excellent condition to every client. This is in addition to ensuring we are aptly prepared with the inventory for your chosen theme. 

We understand the many tasks at hand when it comes to hosting a party. This is why we deliver, set up, and pickup every party rental service booked by a client. That being said, we do not currently offer party services such as event coordination or clean up beyond our scope, which includes the quality-ensured delivery, set up, and clean up of our party rental items only.

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We are happy to accommodate and plan with clients customization theme requests for a fee, which goes toward the cost of the new inventory purchased for the request. Please provide as much detail as possible in your initial booking form request so we can ensure what we deliver meets, if not exceeds, your expectations!